Teaching Center Manager

Location: Hanoi · Full-time · On-site
Reports to: Head of Academics / CEO
Manages: Mentors, Academic Ops, Class Assistants

TeenUp is building emotional AI for families, backed by VCs and international organizations such as Iterative, Acumen, EMpower, Solve MIT. We are building an ecosystem that helps students grow up safe, healthy, and happy, guided by a Students First mindset and a fast-growing startup environment.

Why This Role Exists

TeenCare’s teaching centers are where trust is earned or lost.

This role exists to own academic reality:

• Are students showing up?
• Are they actually learning?
• Are parents satisfied — and renewing?

If attendance drops, outcomes stagnate, or CSAT slips — this role owns the fix.

What You Own (Non-Negotiable)

You are the single point of accountability for:

1. Attendance Rate

• Weekly and monthly attendance by cohort, mentor, and center
• Drop-off diagnosis (schedule, mentor quality, student motivation, parent friction)
• Rapid recovery plans for at-risk cohorts

Target: ≥85% sustained attendance

2. Learning Outcomes

• Clear outcome definition per program (behavioral, academic, emotional)
• Pre-/post-assessment tracking
• Mentor performance tied to student progress, not vibes

Target: Measurable improvement across ≥70% of students per cohort

3. CSAT (Parents & Students)

• Own CSAT surveys, response rates, and follow-ups
• Close the loop on every low score
• Identify systemic issues vs individual noise

Target: CSAT ≥4.6 / 5, zero unresolved complaints

What You Do Day-to-Day

• Run weekly academic performance reviews (attendance, outcomes, CSAT)
• Coach mentors relentlessly: feedback, shadowing, retraining, replacement if needed
• Enforce academic standards — remove low performers fast
• Coordinate with CS, Ops, and Product when patterns emerge
• Build playbooks: onboarding, intervention, recovery, escalation
• Report numbers, not narratives

What “Good” Looks Like After 90 Days

• Attendance stabilized above target
• Clear, repeatable definition of “learning outcomes” per program
• Mentor quality visibly upgraded (fewer complaints, higher retention)
• Parents trust the system — fewer escalations, higher renewals
• Leadership can see academic health in one dashboard

Who You Are

You will fail here if you are:

• Conflict-averse
• “Nice” but soft on standards
• Uncomfortable holding educators accountable with data

You will thrive if you are:

• Obsessed with execution and measurement
• Comfortable managing teachers, mentors, and parents
• Calm under pressure, ruthless about standards
• Able to turn messy human problems into systems

Requirements

• 3+ years in education operations, teaching management, or academic leadership
• Proven experience owning attendance, outcomes, or satisfaction metrics
• Strong people management — coaching and corrective action
• High data literacy (Sheets, dashboards, cohort analysis)
• On-site presence required

How Performance Is Measured

You are evaluated only on:

• Attendance rate
• Learning outcome improvement
• CSAT
• Mentor retention & performance quality

Practical Details

• Working time: Monday – Saturday morning | 8:30 AM – 6:00 PM
• Compensation: Competitive, tied to impact
• Review cycle: Every 3-6 months, performance-based

RECRUITMENT PROCESS

• Round 1: CV Review
• Round 2: Interview with HR (5-10 minutes)
• Round 3: In-person interview + Stress test with the relevant department at TeenUp

CONTACT INFORMATION

• Email: careers@teenup.vn
• Mobile: 0823490889